Intelligent Data Centres Issue 10 | Page 37

FEATURE around how providers can support businesses in undertaking this technology and in terms of how data centre facilities themselves are employing AI to elevate their operations. The tail-end of the year has seen many coming to the stark realisation that AI can be limiting in the benefits it can www.intelligentdatacentres.com bring. Within the data centre industry for example, AI was pipped to be a fantastic replacement for building management systems. It was believed that AI could take over the role engineers played in carrying out the manual facility management processes. Yet, that simply has not and will not happen given the need for engineers on-site to make specific judgement calls. 2020 will be the year where the industry realises that while AI can be a fantastic extension to enhancing human capabilities, it cannot work independently or replace human roles within facility management. Instead, skilled engineers will be more in demand to ensure AI can effectively be incorporated into any data centre facilities to drive higher value for end customers. Issue 10 37