A data centre leader ’ s approach to facility design can mean the difference between failure and success . Industry experts from Genetec ; Equinix ; and Eaton , tell us how to manage data centre design to achieve transformative change and power a frictionless experience for customers .

An important element of the make-up of a data centre is security and it is crucial not to underestimate how security measures can drive enhanced business performance and customer experience when designing a data centre . Philippe Ouimette , Director , Strategic Partnerships , Genetec , said : “ Done correctly , it can power a frictionless experience for customers ( particularly important during COVID-19 ) as well as making operations much more cost-effective and boosting the employee experience .

“ This is best explained using one of our real-world clients as an example . NEXTDC , one of Australia ’ s most trusted data centre providers , is a great case study in how to use physical security systems to move beyond pure security to improve business operations and enhance customer experience in a highly secure environment .

“ NEXTDC had long been using Genetec Security Center to manage access control and video surveillance in its data centres ( including video access control intercoms ). With its data centre footprint growing rapidly , in 2019 it implemented Security Center Federation to enable centralised monitoring , reporting and alarm management across all nine data centre locations .

“ This has been a game-changer as it has unified NEXTDC ’ s entire national footprint and allows for redundancy and collaboration between all sites . NEXTDC now has complete transparency and unified control in monitoring facilities effectively right across the country , to protect against and

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