END USER INSIGHT
END USER INSIGHT
What advice would you give to others starting out on a journey like yours ?
falls in line with where we want to go from a consumption model that we own within our own subscription , as opposed to fully being supportive in a SaaS model .
One of BMC ’ s key messages is being able to help its customers conquer the opportunities that lie ahead – how are you now able to conquer the opportunities that lie ahead ?
One of the areas that we didn ' t have in the past is self-service and the orchestration and especially the automation piece . This puts us in a better position for our developers to bring that control more to the developer level – for example to manage jobs , reschedule the logging , being predictive and proactive – as opposed to having someone in middle support who may not understand the application and the programming behind what it takes to make sure those jobs have the proper interdependency .
Now that puts that control into the developer ’ s hands , as opposed to an ops person who says ‘ Job started . Job ended . Successful ’. When something goes wrong in between , you want someone who can quickly jump in and remediate the issue compared to just opening up a ticket .
How would you describe your Digital Transformation strategy and how has it evolved since your work with BMC ?
It ' s helping us to focus more on change – doing things more automated , rather than always being hands-on . I liked an example I heard recently , where you have software talking with software and resolving – you never will remove the human even though it ' s human-less . But yet you have a solution , you ' re moving towards that goal of being able to automate self-orchestration . And that ' s what we look forward to .
When it comes to data centres , understand what your TCO is and look at ways to streamline your costs . In my space , I would say you will never get rid of your data centre , so therefore you want to make sure that the applications you choose for a cloud solution are compatible . Not everything is meant for the cloud , so make sure that it ' s a hybrid solution so you can ramp up and ramp down , that it ' s portable – and make sure that you understand that as you want to be able to quickly adapt and change . You want the best of both worlds : you have that on-prem solution for that which is close to the business , and you have those other solutions at the Edge to meet those customers and your partners .
What does the future look like for IT and what does the future hold for the data centre space ?
There are two ways of looking at it . The way I picture data centres is that you have those which you own and you have those which are colocation – so you still own assets , but you ’ ve gotten rid of your property . And then the other one is a SaaS model and you just pay as-a-Service . Those are choices that each business has to make depending on which best fits their model .
Some people may love to continue to have that control over their data centres , but it ' s more about what are my investments – am I in this for the data centre business , or do I just need a service ? That model is unique per company . There always will be a data centre – even Amazon , Google or Microsoft are data centres . It ’ s more about what are my costs , my TCL on a regular Year-over-Year expense , etc . If you can reduce that technology debt and put the ownership on someone else , you just need to be provided with the service for your applications . �
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