The collaboration will transform ITOps and empower the workforce of tomorrow with cutting-edge AI technologies .

Together with OpenAI , LogicMonitor advances its mission to enable seamless , scalable and intelligent IT operations ( ITOps ) that benefit the management of AI and the shaping of the future workforce .

Powering the Future of AI

LogicMonitor has leveraged its own robust data sets gathered from over a decade of monitoring data centres to create LLMs purpose-built for ITOps and the teams driving AI innovation .

This collaboration underscores LogicMonitor ’ s commitment to transform data centres by enabling enterprises to future-proof their IT environments through AI-powered insights , automation and operational resilience . By integrating with OpenAI ’ s cutting-edge technologies , including o1 , LogicMonitor enhances its platform intelligence – delivering smarter and more actionable data , intelligent automation and unmatched scalability and efficiency for enterprise IT teams . while driving faster innovation and greater value for our customers .”

" We ’ re thrilled to support LogicMonitor ’ s efforts ,” said Giancarlo Lionetti , Chief Commercial Officer at OpenAI . “ By integrating OpenAI ' s advanced reasoning technologies into Edwin AI and internal workflows , LogicMonitor ' s customers will be able to manage the complexity of modern data centre environments faster and with more precision ."

Simplifying ITOps with Agentic AI

LogicMonitor ’ s Edwin AI empowers IT teams with purpose-built AI agents for ITOps that deliver proactive insights and intelligent automation . Now integrating with OpenAI ’ s advanced reasoning models , Edwin AI transforms raw fragmented data into actionable intelligence , helping enterprises streamline operations , solve complex problems faster and improve data centre performance . Benefits of the integration include :

• Unified data integration – Unified insights from native first-party telemetry data , third-party telemetry data and critical IT data , enabling faster root-cause analysis and reducing downtime for improved service reliability .

• Advanced reasoning capabilities – Analyse multiple factors in parallel , enabling human-like decision-making and complex problem-solving to address IT challenges with greater speed and accuracy , ensuring seamless data centre operations .

• Proactive problem solving – Alwayson AI insights that predict and prevent issues before they impact performance , enhancing uptime and operational resilience for complex data centre environments .

• Flexible AI architecture – LLMagnostic design that leverages the latest technologies from OpenAI while enabling integration of other AI models , ensuring adaptability for evolving business needs and scalability .

“ We ’ re setting a new standard for AI in ITOps ,” said Karthik SJ , General Manager of AI , LogicMonitor . “ Edwin AI isn ’ t just another AI copilot – it ’ s a purpose-built AI agent for ITOps that can understand , reason , act and resolve the most complex issues in the data centre . By integrating with OpenAI ’ s cutting-edge reasoning models , we ’ re enabling teams to automate complex operations and optimise performance , redefining what ’ s possible for enterprise IT .” �

INTELLIGENT OPERATIONS

“ LogicMonitor has long been the trusted , strategic partner to CIOs , helping them build resilient , scalable businesses ready for the Agentic AI era ,” said Christina Kosmowski , CEO , LogicMonitor .

“ This integration with OpenAI ’ s technology accelerates our AI leadership , enabling us to deliver the most advanced reasoning technologies that transform data centres and ITOps . By embedding OpenAI ’ s advanced reasoning technologies into our platform and workflows , we ’ re empowering IT teams with agentic interfaces and intelligent automation to stay ahead in a complex landscape –

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