END USER INSIGHT
We offer a product that can be used for all global markets and that really simplifies the application and allows our customers to have a single product that works for their global footprint .
How does Starline support the global data centre market with the XCP and distribution busbars ?
Our support is a major part of our business and investment . Customers want us to handle all aspects of projects so we ’ re providing both the product and services , which are vast . They require a lot of input and close communication with our customers , both pre- and post-sales . And we have a full staff of people with lots of unique talents to support those customers .
Can you explain more about what type of global support Starline offers ?
It really starts with pre-sales where the teams are heavily involved in configuration and application . Our sales staff generally have engineering backgrounds or technical training , so they understand our products – physically and also electrically .
They work in conjunction with regional application engineers to provide the best configuration for the space that the customer is looking to power .
Configuration would typically explore how you might line up the busbars , configuring the tap off units , the interconnection between the high power busbar and the low power busbar and integration in connection to UPS or switchboards .
Once the pre-sales configuration is done , we have an agreed-upon bill of material and we work with our product engineering and manufacturing teams to make sure we ’ re covering all the unique aspects of a particular project .
This involves creating AutoCAD drawings that are used in production and also communicated out to the customer for their use and design , before being transferred to the project management team .
The project management team then works at the site and continues to engage with the application engineers . There is also operational support and a whole commercial team that handles contracts , contract execution , logistics and so on .
How has Legrand supported your global support capabilities ?
We were acquired a couple of years ago by Legrand , a global leader in electrical product manufacturing with a global footprint and resources all over the world , which has been particularly helpful in those markets where we ’ re not normally involved .
Legrand is also very helpful in supplying components . Our busbar products use quite a few electrical components and circuit breakers to connectors and meters , and having access to design teams and manufacturing resources and factories means Legrand has been a tremendous asset to both us and our customers .
Project management is a key component of any build project . What does Starline offer as far as services to support the success of a project ?
We really focus on customer satisfaction . We take all aspects of the project seriously and make sure we are supporting properly .
Again , this starts with pre-sales . Most of our project management is involved in the
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