UNCOVERING THE LAYERS
Ali Kaddoura , Country Manager UAE , ServiceNow
that connects all these systems at the backend and creates a single employee experience . As an employee , you do not have to log into different systems for an integrated seamless workflow – with our services , an employee can go to one portal and request any service related to their job ; a salary letter , legal request , an IT support ticket , or anything helping the employee to stay productive and be able to do their work .
From a customer perspective , the demand for frictionless customer experiences and tangible value is increasing . For any service or product you intend to buy , it is the experience , efficiency , interaction , speed and time to value that is the principal concern .
At ServiceNow , we break down the silos and help organisations connect their customer journeys to the backend systems , ensuring an efficient way of handling customer requirements . We automate and implement self-service to achieve great customer experiences that every business can profit from , no matter their industry .
Another use case is around streamlining technology operations , as IT functions have become a central part of business strategy . Here , we focus on ensuring zero downtime , predictive analysis and making sure the business has the right level of visibility in its IT environment . We automate these IT operations , reduce costs , CAPEX and the number of people required to manage these IT assets .
Upgrading and maintaining IP assets is an area where we pay a lot of attention . We play a key role in technology operations excellence by providing solutions like IT Service Management , IT operations management and IT Asset Management , all integrated into one platform service operations . www . intelligentdatacentres . com
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