E N D - U S E R I N S I G H T

What obstacles arose during the migration process , and how did Kyndryl help overcome these ?

The biggest obstacle was the data migration , which takes a very long time . We naturally wanted to minimise any disruption to the business so had the data copies running as a background service . We tested the process by running the copies in a few nonproduction environments first , to confirm they could run seamlessly , before migrating into production .

Part of any successful migration is about being able to communicate the anticipated benefits while managing any obstacles during the process . Access to Kyndryl ’ s skilled support team , combined with our shared group chat for communication , ensures any disruptions to service are promptly identified and addressed .

How does Bord Gáis Energy handle Disaster Recovery and Business Continuity planning for its data centres to minimise downtime and data loss ?

40 % using Ansible playbooks . End-toend automated resolution closes trouble tickets in seconds .

Where do you see the partnership with Kyndryl and its solutions taking Bord Gáis Energy – as an organisation – into the future ?

Our monthly strategy conversations with Kyndryl have been valuable in giving us a broader view of the market . They help us understand what other customers in the industry are doing , especially those with transformation projects similar to ours , and how different organisations approach their IT programmes .

We anticipate Kyndryl will move towards additional value-add digital services in the next 12 – 18 months . And as a company focused on innovation , we ’ ll be eager to explore these opportunities . Looking further ahead , as Bord Gáis Energy continues to transform our energy supply , services and solutions toward achieving net zero status , we ’ re confident Kyndryl can support us in optimising customer experiences and facilitating business growth . �

Disaster Recovery and Business Continuity are integrated into our IT architecture by design . On-premise , we utilise two Kyndryl data centres , replicating critical production workloads to a secondary location . In the event of a ransomware attack , all of our production backups are secured via an isolated copy using Commvault ’ s immutable storage vault .

Could you elaborate on how Kyndryl ’ s solutions have enhanced the end-user experience for Bord Gáis Energy ?

One of the solutions Bord Gáis Energy and Kyndryl have implemented together is the Red Hat Ansible Automation Platform to progressively automate event and alert management , and all security code controls . The Ansible Automation Platform integrates into Bord Gáis Energy ’ s IT Service Management tool , and the result has been enhanced stability across the Bord Gáis Energy IT estate . In the two years since implementation , the solution automatically diagnosed 72 % of all incidents and automatically resolved

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