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One of the solutions Bord Gáis Energy and Kyndryl have implemented together is the Red Hat Ansible Automation Platform , to progressively automate event and alert management , and all security code controls . The Ansible Automation Platform integrates into Bord Gáis Energy ’ s IT Service Management tool and the result has been enhanced stability across the Bord Gáis Energy IT estate .
In the two years since implementation , the solution automatically diagnosed 72 % of all incidents and automatically resolved 40 % using Ansible playbooks . End-toend automated resolution closes trouble tickets in seconds .
“ We value our relationship with Bord Gáis Energy , and I ’ m delighted we ’ re renewing our partnership for another three years ,” said Chris Davis , Managing Director , Kyndryl Ireland . “ We are already exploring new domains in the data and AI field for the future , we ’ ve showcased our global alliance with Microsoft and the efforts we put into developing skills and expertise in a key focus area for the company .
“ The forthcoming migrations to Azure and SaaS give Kyndryl the opportunity to offer application-managed and rationalisation services for Bord Gáis Energy ’ s critical production workloads ,” Davis added .
We asked Steve Martin , Technology Director at Bord Gáis Energy , about the motivations behind the continued collaboration and the trajectory of its improved data centre operations .
What factors determined the outcome of a partnership renewal with Kyndryl ?
Kyndryl has been a trusted partner of Bord Gáis Energy since 2011 . Thanks to our longstanding relationship , Kyndryl has a clear understanding of our strategic objectives , enabling us to work as a unified team . So , when it was time to renew our partnership for extended Managed Services support for our hybrid cloud , continuing our collaboration with Kyndryl made perfect sense .
What improvements is Bord Gáis Energy hoping to see from enhanced management of hyperscaler and private cloud environments ?
We ’ re hoping to see more scalability on demand . We ’ ve shifted as a tech team towards agile delivery , where demand isn ’ t necessarily known up-front , or easily forecasted . One significant benefit of this agile approach is no longer being constrained by purchase and upkeep of hardware . Our older model was based around ‘ technology on-premise ’, where we ’ d have purchased infrastructure , software and maintenance .
Moving to a cloud-based environment with Kyndryl has helped alleviate these concerns . We now have the capability to scale up as needed and adopt a consumption-based pricing model . This allows us to pay for what we use and power down when demand decreases .
Kyndryl Bridge , an open integration platform leveraging Kyndryl ’ s core strengths in data-driven insights and extensive expertise , provides us with a unified view across our technology landscape . This includes both on-premise and cloud environments , empowering us with actionable insights to enhance business outcomes .
How do Kyndryl ’ s values align with Bord Gáis Energy ’ s goal of reaching net zero by 2045 and achieving a greener , fairer future ?
Bord Gáis Energy is committed to achieving net zero status by 2045 . Partnering with suppliers like Kyndryl , who share our vision for transformation , is essential to achieving this ambition .
As a business , when you adopt newer , faster technologies , you are going to see a natural reduction in energy consumption . We ’ ve seen the effects of this as part of our partnership with Kyndryl and adopting a cloud-based model and consumptionon-demand approach . We ’ ve been able to reduce the number of racks in our data centres and reduce reliance on our data centres more generally – thus reducing our carbon footprint .
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