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Copilot , which means we will need to ensure rapid movement of data from on-premises storage to the Microsoft Cloud . Thanks to C1 , when we ’ re ready to move forward with GenAI projects , the infrastructure and technology will already be in place to support whatever direction we choose to take .

What key factors made C1 stand out from other vendors , especially considering past experiences where providers charged extra for unresolved issues ? How does C1 ensure transparency and flexibility in such scenarios ?

In the past , AGH had problems with service providers charging for every little thing outside a very narrow project description , but C1 has always been flexible and willing to adapt to the hospital ’ s evolving needs while always ensuring transparency .

For example , after AGH scoped out a project and defined the required network speed , the team ended up taking a different direction , which had a very different speed requirement . Instead of pushing back , C1 simply went with the new requirement , enabling AGH

to take the new direction without any impact on the budget .

And in 2020 , when COVID-19 imposed unexpected budget constraints on an ongoing data centre project that also had a Disaster Recovery component , C1 was willing to break the project into chunks , completing the Disaster Recovery portion first , then getting back to the data centre portion when AGH was ready .

How has the improved cybersecurity framework enhanced patient data protection and operational security , especially given the rise in cyberthreats in healthcare settings ?

Ensuring the highest level of security and compliance is critical . C1 ’ s advisory services establish the blueprint that defines the right technology and policies , protecting the facility from cybersecurity incidents , from firewalls to endpoints , identity protection and data security , and Disaster Recovery protocols .

As AGH continues to evolve , what future projects do you foresee collaborating with C1 on , and how do you envision these innovations enhancing patient care or operational efficiency ?

AGH is now more prepared to look to the future and is especially interested in exploring how the organisation can take advantage of C1 EllyTM , C1 ’ s fully managed Generative AI platform . For example , AGH is looking at how C1 Elly could reduce the burden on agents who interact with patients by handling routine tasks , such as outbound calls related to appointment reminders or inbound calls related to lab results – all in the patient ’ s chosen language . In addition to call automation , C1 Elly has the potential to support improved HIPAA compliance by reducing employee access to patient data . �

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